Visibility into paid actor customers and the ability to provide better customer service
I would really like to get the ability to see who my customers are that use my paid actor so I can contact them and make sure that the solution fit their needs perfectly.
Even better if there would be a solution to make it more user friendly for my customers as some of them do not have that much technical knowledge, so documentation can be hard to write.
In addition it would make it possible for me to notify my customers of any breaking/non breaking changes that I have made to improve the actor.
Also I would like to be able to see how much my customers are using the product (number of runs, are they using API calls, amount of data retrieved and so on) such that I am able to determine what needs to be improved, as the customer might not always contact me thus I lose that customer because the solution is not solving their issues.
Lastly it would be really nice if I can get an email or get webhook from apify when I have either gained a customer or lost them so I don't have to manually login to the platform to view this.
These challenges make it difficult for me to provide adequate customer care and scale the number of customers that use my paid actors, so this would really help me and the apify platform.
Even better if there would be a solution to make it more user friendly for my customers as some of them do not have that much technical knowledge, so documentation can be hard to write.
In addition it would make it possible for me to notify my customers of any breaking/non breaking changes that I have made to improve the actor.
Also I would like to be able to see how much my customers are using the product (number of runs, are they using API calls, amount of data retrieved and so on) such that I am able to determine what needs to be improved, as the customer might not always contact me thus I lose that customer because the solution is not solving their issues.
Lastly it would be really nice if I can get an email or get webhook from apify when I have either gained a customer or lost them so I don't have to manually login to the platform to view this.
These challenges make it difficult for me to provide adequate customer care and scale the number of customers that use my paid actors, so this would really help me and the apify platform.
