"failed to verify identity"

I started by having an account with an email. An error then occurred and I deleted my account and then created a new one. But when I had to create a new one, it said "failed to verify identity". I then tried to create a new account with a different email, but it said "failed to verify identity" again. I have written an email to Apify, but they have not responded and a few days have passed. Is there someone that can help?? plz