wee-brown•15mo ago
Actor insights page blank
When I try to go to the insights page for one of my actors, the page is blank. Empty charts flash on the screen initially but then disappear.
35 Replies
Hi @DuncanThePug Can you send me the ActorId or link to the PM, so we can investigate?
wee-brownOP•15mo ago
Actor id is X81PxOydfbSEcYmNx
@DuncanThePug just advanced to level 1! Thanks for your contributions! 🎉
Works good for me, can you open the browser dev-tools and check if there is any error in the Console tab?
wee-brownOP•15mo ago
There were definitely errors when I looked earlier, on my phone now
Knowing the errors would help us investigate the problem. There might be something cached in the browser localStorage etc. But if you can reproduce the behavior so we may identify the error before clearing the cache browser, it can help other users when they would be dealing with the same problem in the future. 🙂
wee-brownOP•15mo ago
I'll take a look when I get a chance and send you the errors.
wee-brownOP•15mo ago
@Pepa J These are the console errors I'm getting.
Thank you, I will report this internally.
try to delete the browser cache or open the page in incognito mode to see if it helps.
wee-brownOP•15mo ago
I'm getting the same errors after clearing the cache.
Thank you for confirmation. Is it just this one Actor or other Actors as well?
wee-brownOP•15mo ago
For my other actor (yDzFEpGEvWgU3UsSB), the page is loading but the charts are blank. I'm getting only this error.
wee-brownOP•15mo ago
This happens for both actors on both my PC and phone
@DuncanThePug Thank you, I was curious if it is more Actor or Account related. I reported this update as well.
wee-brownOP•15mo ago
Thanks for the help
Hi again @DuncanThePug we are still having issue to reproduce it. Based on the error it seems there are no data coming to the calendar. We thought about you might be using some browser extension that might block the request, but it doesn't correspond with you being able to reproduce same behavior on your phone.
Can you please also check the Network tab in dev-tools for failed requests? Is there any error or explanation?
wee-brownOP•15mo ago
@Pepa J There don't appear to be any network request failures. Endpoints like /daily and /monthly are returning what looks like valid data.
@DuncanThePug just advanced to level 2! Thanks for your contributions! 🎉
wee-brownOP•15mo ago
I tried it in Edge and Firefox and got the same behavior.
This is really weird, we do not have any other reports like this one. I would try to use in-browser debugger to see where is the null value coming from but that would be long way run.
Insights also empty for me
@Xeno
Can you please add some error trace from your devTools tab (if You have any) ?
stormy-gold•14mo ago
I've been getting this issue too. Tried it on Chromebook and iOS Safari. @Oleg V. I will DM you the error log from my browser.
could it be it's empty because my actor was marked as under maintenance? I'm not seeing any errors
nevermind, it also doesn't work for others. can't see the errors though
@Xeno just advanced to level 1! Thanks for your contributions! 🎉
same issue on Firefox
like-gold•14mo ago
I've been having this issue too.
hi @Xeno and @nathanist, could you send me please the actor IDs in a private message?
like-gold•14mo ago
It's happening with all actors
I'm getting these too
@nathanist then please send me your user ID or ID of one of the actors where this keeps happening
like-gold•14mo ago
dm'd
stormy-gold•14mo ago
This is still happening for me. One observation is that the data seems to briefly show before the whole section is hidden presumably when javascript error is thrown.
same here
like-gold•14mo ago
@lemurio I think I found out the reason. It's the timezone. I changed my timezone to the same one that is used in Czechia, and it worked. Btw, I'm from Brazil.