Apify & Crawlee•2y ago

Hello

Hello
I noticed that in last payouts there are some chargebacks.
I have a few questions about it:

can we (as developer) see that information somewhere else than payouts?
how those chargebacks are verified?
how
```
unused rental period
```
unused rental period
```
unused rental period
```
unused rental period
is calculated?

Saurav Jain•7/29/24, 1:46 PM

checking with team!

Saurav Jain•7/30/24, 9:48 AM

no, only on the payouts for now
there are 2 types of chargebacks
there is some problem with the Actor, or the user’s account, we do manual verification
when the pricing model changes from rental to something else (see 3)
example: imagine a user rents an Actor for 1 month for $50 but after 14 days, the Actor switches to other pricing model, e.g. pay-per-result. In this case, we would return the half of the rent (i.e. $25) to the user, and subtract it from the payout. I.e. the payout would contain +50-25 = 25 from this rent

hope this answers everything

urgent-maroonOP•7/30/24, 9:50 AM

about 3.
it's same in case of increasing price?

Saurav Jain•7/30/24, 9:52 AM

nope

Saurav Jain•7/30/24, 9:52 AM

if I rent an actor today for $50 for a month and then in 14 days, the price is increase to $100, I can still use it for a month from now and only after a month, I’ll be charged $100 for the next month

urgent-maroonOP•7/30/24, 9:53 AM

about 2.
2a. how it's verified?
2b. It always returns full price?
2c. what in case if someone rent actor for month and problems start in last week?

DDanek about 2. 2a. how it's verified? 2b. It always returns full price? 2c. what in ...

Saurav Jain•7/30/24, 10:23 AM

there is some problem with the Actor, or the user’s account, in which case we cancel the rent manually and return the rent, or part of the rent to the user. Hence, the verification here is manual by us.