wise-white•11mo ago
Apify support
I am trying to contact support as my actor was marked under maintenance whith no information as to the issue & and the support channels are just ignoring me
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fair-rose•11mo ago
Hello. I am interested in residential proxies with rotation with each new and simultaneous connection, and I also need the format ip:port:login:password. Please tell me how I can find these proxies on the site, as well as how to create the format I need and select the country? Unfortunately, I did not find anything like this on the site, you have a very complex design and obtaining proxies. On all providers it is enough to simply select the type of proxy, country and generation of the necessary protocol, but I did not find such an option with you
I am currently facing the same issue.
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I also encountered a similar issue once; it was because my test cases didn't pass on the platform. You can change this status yourself in the Settings tab.
I did it many times, but unfortunately, it switches to maintenance mode after a few minutes.
Does the Notifications section in the top left corner of this webpage give you any prompts? Last time, it prompted me that my test didn't pass.
https://console.apify.com/actors
Yes, it did. Actually, my actor ran but may return 0 results because of which it's marked under maintenance.
like-gold•11mo ago
Hi @Jacob80 @gtry, can you please send me your email and the actor ID into DMs, I will pass the information on to the team (if you are still facing the issue).
grumpy-cyan•11mo ago
I have a similar problem. Check DM pls.
Dm'ed. Thanks
i have done both, thanks!
from next time use the email that you get after your actor fails automatic test to submit a request and our team will do it.