Was on Creator Plan, Paid an Invoice for Starter plan but its not getting activated

Hey, I paid for the starter plan at the start of usage and after the month my card didn't have balance for starter plan so the invoice wasn't paid for this month..

I tried the creator plan in between. Creator plan did not help for my use case. So I paid the invoice for the regular Starter plan thinking the subscription will get activated for regular but then the subscription did not get activated and I was still in creator plan so I permanently removed the creator plan but I still have free plan instead of regular plan.

production is affected because of this and I would appreciate any quick support please