Thanks Ella, I understand how it works,
Thanks Ella, I understand how it works, but I’m concerned about the reason(s). It doesn’t make sense to issue chargebacks when users haven't requested them, especially since they were already notified about the upcoming pricing changes. Is there some sort of regulation at play? If so, I don't think it was clearly communicated. We’ve been encouraged to move to PPE throughout the last year or so, yet this was never mentioned as far as I remember. I believe there should have been more transparency regarding this.
