Apify Refund Policy – Actor Owner Perspective
General🖥️PlatformHi all,
I'm currently dealing with a situation where a customer is requesting a refund. After using my actor, they made a technical mistake on their end which resulted in the same companies being searched multiple times, leading to a significant amount of duplicate charges.
After reviewing their runs, I agreed to refund 50% of what they paid for those runs as a one-time exception. Before moving forward, I'd like to understand how Apify handles this on a platform level, so I have two questions:
1. What is the standard refund dispute resolution process on Apify?
2. If the customer contacts Apify support directly (via email or other channels), will Apify reach out to me for my input before making a decision?
I'd really appreciate hearing from the Apify support team or anyone who has gone through a similar experience and can share how it was handled.
Thanks in advance!
I'm currently dealing with a situation where a customer is requesting a refund. After using my actor, they made a technical mistake on their end which resulted in the same companies being searched multiple times, leading to a significant amount of duplicate charges.
After reviewing their runs, I agreed to refund 50% of what they paid for those runs as a one-time exception. Before moving forward, I'd like to understand how Apify handles this on a platform level, so I have two questions:
1. What is the standard refund dispute resolution process on Apify?
2. If the customer contacts Apify support directly (via email or other channels), will Apify reach out to me for my input before making a decision?
I'd really appreciate hearing from the Apify support team or anyone who has gone through a similar experience and can share how it was handled.
Thanks in advance!
