🚨 Urgent Support Request: Paid Account Disabled Without Notice
🖥️Platform
General
GeneralHi @Apify Team / Support,
Our paid account (username: bislokacuan) was abruptly disabled by the automated system today.
* We renewed our subscription for $421.20 USD just 8 days ago (Aug 10).
* No warning, specifics, or explanation regarding any alleged policy violation were provided.
* All 3 requested verification proofs (LinkedIn + selfie + explanation) have already been submitted via email.
The auto-responder mentioned a review timeframe of up to a week or two. A multi-week delay for an actively paid account completely halts our business workflow and is causing us major operational losses.
Could a human staff member please escalate this case and help unblock our account as soon as possible?
Thank you.
Our paid account (username: bislokacuan) was abruptly disabled by the automated system today.
* We renewed our subscription for $421.20 USD just 8 days ago (Aug 10).
* No warning, specifics, or explanation regarding any alleged policy violation were provided.
* All 3 requested verification proofs (LinkedIn + selfie + explanation) have already been submitted via email.
The auto-responder mentioned a review timeframe of up to a week or two. A multi-week delay for an actively paid account completely halts our business workflow and is causing us major operational losses.
Could a human staff member please escalate this case and help unblock our account as soon as possible?
Thank you.
