Payment issues
Dear Apify-team, I can´t buy the bronce subsription. I´m purchasing with my brasilian company, but my IP is from germany. Im currently visiting my family, thats why I´m physically in germany. Please help me.
15 Replies
What is the issue? Do you get any specific message, or error?
"my IP doesn´t match the address"
@Chris just advanced to level 1! Thanks for your contributions! 🎉
I´m living in brasil, but i´m currently in germany
the error message suggested, I shall go to discord or write an email
so I came here
@patrikbraborec
Have you tried to use a different payment method?
"We need to verify your location to compute the tax. Your selected country (Brazil) doesn’t match your internet location (Germany). Please select Germany, or contact support@apify.com for assistance."
@Lukas Krivka maybe you could help me
Have you contacted support@apify.com with the issue?
not yet I thought I can do this with you guys
Please contact the support.
what shall I write them?
Or select germany as your location, if you are now in germany
Thats not an option cause of their tax
So please contact the support with the info that you are currently in Germany, but you live in Brazil. Thanks
This is a common problem, our support can set the payment country for you
Or you could use a VPN, that might help too
Hey @Chris,
Is it all right now?